Services
Your customers stopped emailing years ago. They DM. They WhatsApp. They reply to your latest Instagram post at 11pm and expect an answer before breakfast. Most SMBs can't staff four inboxes around the clock — so the messages pile up, replies arrive late, and the deal goes cold. We build an agent that meets your customers on the channels they actually use, answers in your brand voice, qualifies and books, hands off cleanly to a human when the conversation needs one, and leaves a clean audit trail behind every interaction.
How it works
Connected to the channels your customers actually use: WhatsApp Business, Instagram DMs, Facebook Messenger, TikTok, web chat, SMS, email — pick the ones where the pain is loudest, expand from there.
Grounded in your knowledge base, product catalogue, FAQs, and historical conversations — answers come from your content, not the model's imagination.
Tone and persona tuned to your brand, with explicit "do not say" guardrails and an off-topic refusal pattern.
Escalation thresholds wired in: hand off to a human on sentiment, complexity, dollar value, or specific keyword triggers.
Productized actions: book a meeting, capture a lead, raise a ticket, push to your CRM, send a quote — without a human in the loop for the routine cases.
Hosted in your cloud account; integrated with your CRM, calendar, and inbox of record. Privacy and consent flows compliant with the regulator that matters in your jurisdiction.
6–10 weeks to first channel live; iterate weekly thereafter; add channels one at a time.
Output
A live agent on at least one customer-facing channel, in production, talking to real customers.
CRM, calendar, and conversation-history integration.
An escalation playbook with documented hand-off points and human SLAs.
An evaluation set — accuracy, tone, and refusal behavior — measured against real customer interactions.
Weekly performance dashboards: volume, deflection rate, escalation rate, conversion, CSAT, time-to-first-response.
Cost: From $800 USD / $1,200 AUD+GST per consulting day. Typical first-channel launch runs 6–10 weeks at 2–3 days per week.
