Energy

Energy is a 24/7, regulator-watched, infrastructure-heavy industry where AI's value sits in two places: making the operational side smarter (forecasting, predictive maintenance, outage triage) and making the customer side cheaper (deflection on billing queries, hardship triage, switching support). We work in both. We don't touch SCADA. We do help your data, customer, and ops teams get to a place where AI is a genuine operating capability rather than a slide.

How it works

• OT / IT separation respected — AI stays in the IT / data tier; we don't touch control systems.

• Forecasting and ops models tested against historical incidents before they go live.

• Customer-facing agents trained on your tariff, billing, and outage data; aware of consumer-protection rules in your market.

• Regulator-aware — AEMO / EA / Ofgem / FERC reporting obligations baked into the data lifecycle.

Products & Services we offer

• AI Strategy

• AI Readiness Assessment

• Customer Engagement AI (billing, outages, switching)

• Agentic & Multi-Agent AI (forecasting, scheduling, incident triage)

• Data Engineering, RAG & Persistence

• AIOps & Platform Engineering

• SRE & Observability, Incident Management

Telecommunications

Telcos run two of the highest-volume customer-engagement channels on earth (the contact centre and the in-app chat) and one of the most complex operational stacks (the network itself). We help on both. On the customer side we build deflection-grade agents on WhatsApp, web chat, and the carrier app, with hand-off to a human at the deflection cliff. On the ops side we build retrieval and reasoning over your network knowledge so a Tier-1 engineer has a Tier-3 in their pocket.

How it works

• Volume-tested — every customer-facing agent benchmarked against contact-centre throughput before go-live.

• Knowledge-graph backed: ops agents grounded in your runbooks, network topology, and incident history.

• Privacy and consumer-data regimes (Australia CDR, UK / EU GDPR, NZ Privacy Act) handled at the data tier.

• Multi-language and multi-tenant from day one if you operate across markets.

Products & Services we offer

• Customer Engagement AI

• Agentic & Multi-Agent AI (network ops, knowledge surfacing)

• Enterprise Knowledge Assistant (engineering teams)

• Data Engineering, RAG & Persistence

• AIOps & Platform Engineering

• SRE & Observability, Incident Management

• AI Strategy